Terms & Conditions

1. Introduction

1.1 Welcome to Renva ("Renva," "we," "our," or "us"). We operate a platform and associated mobile applications ("Platform") that connect individuals or businesses ("Clients") seeking help with various tasks to independent service providers ("Taskers"). The Platform is accessible through our website [www.renva.se] (the "Site") and via mobile applications (the "App").

1.2 Agreement to Terms
By accessing or using the Site, the App, or any services provided by Renva (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms" or "Agreement"), and all other documents expressly referenced within. You acknowledge that these Terms are consistent with relevant Swedish laws, including but not limited to Distansavtalslagen (the Swedish Distance Contracts Act), Konsumentköplagen (the Swedish Consumer Purchase Act), and Konsumenttjänstlagen (the Swedish Consumer Services Act), where applicable.

1.3 Updates to Terms
We reserve the right to modify these Terms at any time. All changes are effective immediately upon posting to our Site or App. Your continued use of the Services after posting indicates acceptance of the revised Terms.

2. Definitions

3. Eligibility

3.1 Age Requirement
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By accessing or using our Site or App, you represent and warrant that you meet this requirement.

3.2 Compliance with Laws
You agree to comply with all applicable Swedish laws and regulations (including applicable consumer protection legislation) and any other relevant laws in your place of residence or operation.

4. User Accounts

4.1 Registration
To access certain features, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.2 Account Responsibilities
You agree to:

• Keep your password confidential.
• Not share your login details with unauthorized parties.
• Immediately notify us if you suspect unauthorized use or a security breach.

4.3 Account Suspension or Termination
Renva may suspend, restrict, or terminate your account at its sole discretion, particularly if you violate these Terms or use the Services in a manner contrary to the law or our policies.

5. Scope of Services

5.1 Platform Only
Renva acts as an online venue to connect Clients and Taskers. We do not employ Taskers; any task arrangement is solely between the Client and the Tasker.

5.2 No Employment Relationship
Renva is not an employer of Taskers. Taskers remain independent and solely responsible for compliance with applicable labor laws and tax obligations. No agency, partnership, or joint venture is created by this Agreement.

5.3 Task Negotiations
Any task details (time, price, requirements) are negotiated and agreed upon between the Client and the Tasker. Renva is not responsible for the quality, timing, or legality of services delivered by Taskers.

6. Posting and Completing Tasks

6.1 Posting a Task
Clients post tasks by describing the requirements, timelines, and any necessary qualifications. Taskers may respond with offers or clarifications.

6.2 Task Acceptance
When a Client accepts a Tasker's offer, both parties enter a separate agreement regarding the task. Renva is not a party to any such agreement. Consumers (private Clients) may have cancellation or withdrawal rights under Distansavtalslagen if the contract was concluded remotely, unless exempted by law.

6.3 Completion of Task
Upon task completion, the Client verifies the outcome. If the Client is satisfied, the Tasker receives payment (minus Renva's commission).

6.4 Ratings and Reviews
Clients may leave feedback and ratings for Taskers. These must be honest and accurate, and must not violate any Swedish defamation laws or other applicable legislation.

7. Payments and Fees

7.1 Platform Fees
Renva charges a commission on each completed task (currently 10–15%). The commission is automatically deducted from the total paid by the Client. Fees are displayed clearly before Clients confirm the task.

7.2 Payment Processing
Payments may be processed through third-party payment processors (e.g., Swish, Klarna). By using these services, you agree to their separate terms and conditions. Renva does not store your credit card details on our servers.

7.3 Refunds and Disputes

• Refunds: Consumers (non-business Clients) may have certain refund and withdrawal rights under Distansavtalslagen or Konsumentköplagen. However, these rights may be limited if the service has already been performed or begun, as specified by local consumer legislation.
• Dispute Resolution: If a disagreement arises, Renva may facilitate communication but does not guarantee resolution. Final resolution is solely between Client and Tasker, unless otherwise required by Swedish law.

8. User Conduct

8.1 Prohibited Activities
You agree not to:

• Use the Services for unlawful or fraudulent purposes;
• Misrepresent yourself, your identity, or your qualifications;
• Interfere with another User's enjoyment of the Services;
• Post content that is offensive, illegal, or infringes any rights of others.

8.2 Tasker Responsibilities
Taskers are solely responsible for ensuring they have any necessary permits, licenses, or insurance required by Swedish law (e.g., F-skatt for independent contractors, if applicable) to perform tasks.

8.3 Non-Circumvention
Users shall not circumvent or attempt to circumvent Renva's payment process. Direct arrangements made without using our payment system violate these Terms.

9. Intellectual Property

9.1 Renva Content
All text, graphics, logos, user interfaces, and other content provided by Renva are protected by Swedish and international intellectual property laws. You may not copy, reproduce, or use Renva's content without written permission.

9.2 User Content
You grant Renva a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display content you provide (e.g., reviews) for operational purposes, consistent with our Privacy Policy.

10. Disclaimers & Limitations of Liability

10.1 Disclaimer of Warranties
Renva provides the Services "as is" and "as available." We do not guarantee the reliability, quality, or suitability of any Tasker, nor do we guarantee that the Services will be uninterrupted or error-free.

10.2 Limitation of Liability
To the maximum extent permitted by Swedish law, Renva, its directors, employees, or agents are not liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to your use of the Services. If any limitation of liability is deemed invalid under applicable law, liability will be limited to the greatest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Renva from all claims, liabilities, damages, and expenses arising out of your breach of these Terms, your improper use of the Services, or your violation of any Swedish law or third-party right.

12. Privacy and Data Protection

We collect, use, and share personal data as described in our Privacy Policy. By using the Services, you consent to our collection and use of personal data in compliance with GDPR and Swedish data protection laws.

13. Termination

Either party may terminate this Agreement at any time. If you choose to stop using the Services or if we terminate your account, certain clauses of these Terms (e.g., indemnification, limitation of liability) will survive.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms, the Site, or the Services shall be resolved in the Swedish courts, unless otherwise required by mandatory consumer protection legislation.

15. General Provisions

• Entire Agreement: These Terms, along with our Privacy Policy, represent the entire agreement and supersede all prior negotiations or understandings.
• Severability: If any provision is found unenforceable, the remaining sections remain valid.
• No Waiver: Our failure to enforce any provision does not waive our right to do so in the future.