Privacy Policy

How Renva protects and processes your personal data

Last Updated: 10/03/2025

Renva ("we," "us," or "our") is committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and other relevant Swedish laws. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you use our website [www.renva.se], the Renva mobile application, and related services (collectively, the "Services").

1. Data Controller

1.1 Who We Are

Renva is the Data Controller of your personal data. You can contact our Data Protection Officer (DPO) at:

Email: support@renva.se

Address: Vasagatan 16, 111 20 Stockholm, Sweden

2. Data We Collect

We may collect the following types of personal data:

2.1 Information You Provide
  • Account Details: Name, email address, phone number, province, and password when you create an account.
  • Profile Information: Biography, skills, certifications if you're a Tasker.
  • Payment Information: Billing and payment details (processed via secure third-party payment gateways).
  • Communications: Messages, reviews, feedback, and support inquiries.
2.2 Automatically Collected Data
  • Device Information: IP address, browser type, device IDs, operating system.
  • Usage Data: Pages viewed, clicks, features used, times and dates of visits.
2.3 Cookies & Similar Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze usage. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

3. How We Use Your Data

We use personal data to:

3.1 Provide and Improve Services
  • Match Clients with Taskers, process transactions, and improve Site/App functionality.
3.2 Communication
  • Send updates, security alerts, and administrative messages.
  • Respond to inquiries, manage user accounts, and provide customer support.
3.3 Personalization
  • Tailor content and recommendations based on your preferences and usage patterns.
3.4 Legal Compliance
  • Comply with legal obligations, respond to lawful requests from public authorities, and protect our legal rights.

4. Legal Bases for Processing

Under the GDPR and Swedish data protection law, we process personal data based on one or more of the following legal bases:

Consent

You have given clear consent for us to process your personal data for specific purposes.

Contract

Processing is necessary to fulfill a contract with you (e.g., providing our Services).

Legal Obligation

We must process data to comply with applicable Swedish laws (e.g., accounting or consumer protection requirements).

Legitimate Interests

Processing is necessary for our legitimate interests, such as improving our platform, provided those interests are not overridden by your rights.

5. Sharing & Disclosure of Data

5.1 With Taskers/Clients
  • If you're a Client, Taskers may see information about your task requests. If you're a Tasker, Clients may view your profile information.
5.2 Service Providers
  • We share data with third-party vendors for payments, analytics, marketing, or other operational needs. These providers process data under our instructions and are bound by confidentiality obligations.
5.3 Legal Requirements
  • We may disclose your data to comply with legal obligations, enforce our Terms, or protect the rights and safety of our users.
5.4 Business Transfers
  • If Renva is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality agreements.

6. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data in accordance with GDPR and Swedish data protection requirements.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with Swedish legal obligations (e.g., bookkeeping rules), or enforce our agreements. After that, we either delete or anonymize your data.

8. Your Rights (GDPR & Swedish Data Protection Law)

Under the GDPR and Swedish data protection law, you have the right to:

Access: Obtain a copy of your personal data.

Rectification: Request correction of inaccurate or incomplete data.

Erasure ("Right to be Forgotten"): Ask us to delete your personal data under certain circumstances.

Restriction: Request restriction of processing in specific situations.

Portability: Receive your personal data in a structured, commonly used format.

Objection: Object to certain types of processing (like direct marketing).

To exercise these rights, contact us at support@renva.se. We will respond to valid requests within the timeframe set out by applicable law.
If you feel your data protection rights are infringed, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) (formerly Datainspektionen).

9. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not intended for children under 18. If you believe your child has provided us with personal data, please contact us so we can remove it.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes become effective when we post the revised policy. Your continued use of our Services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact:

Email: support@renva.se

Address: Vasagatan 16, 111 20 Stockholm, Sweden

Phone: +46 (0) 10-123-4567

END OF PRIVACY POLICY